I get asked a lot for case studies on our customers and how they are using our Response Management software to solve their business problems. We’ve worked with Teradyne for some time. Like many of our OEM/brand owner customers, Teradyne has outsourced a significant portion of their manufacturing to contract manufacturers. This, of course, creates unique challenges in terms of coordinating the activities of the various parties involved to achieve the desired result. Poor coordination can lead to customer satisfaction (and brand) problems, compliance issues and quality troubles.

Teradyne has a smart group of people managing these processes and has leveraged Response Management software as one key tool in their strategy for managing these challenges. Jim Carbone at purchasing.com wrote a piece last year about Teradyne entitled “Teradyne: Controlling outside costs” that sheds light on Teradyne and their approach.

This entry was posted on Wednesday, February 1st, 2006 at 9:13 am and is filed under Best practices, Response Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.