Supply chain disruptions
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There’s a really good summary of new Accenture research on supply chain disruptions over at BLOGONLOG.
The summary lists some really good statistics and insights into how pervasive disruptions are. This particularly caught my eye: “the vast majority of respondents (94 percent) say disruptions — which are most often caused by problems associated with supply chain partners, raw materials, and natural disasters — impact profitability and the ability to meet customer expectations.”
Disruptions come in all shapes and sizes. Given that the survey was done with executives, I’m guessing their focus was mainly on the “big” disruptions that catch everyone’s attention and make headlines. However, there are literally hundreds of smaller disruptions happening everyday as a result of the incredible pace of change that have a profound impact on profitability and a company’s ability to meet customer expectations. These typically don’t get on the radar unless they result in a major issue (e.g., a lost customer) or add up to a major impact to a KPI that is very visible throughout the organization. The problem is that they increasingly are having such impact because most organizations are ill-equipped to deal with these changes as they occur.
