“It’s always incumbent on the software vendor to ensure their customers succeed with the vendor’s software,” Songini said. “According to the response, however, SAP is blaming Waste Management for the problems. In fact, SAP seems to be indicating that if the customer doesn’t have a Mensa-level IQ, they shouldn’t deploy SAP.”
It doesn’t have to be this way.
One of the undeniable trends I’ve seen over the last couple of years is the growing pressure that IT departments are to reduce staff and costs (i.e., do more with less). This has led to a significant amount of outsourcing and a strong desire for solutions that represent a more cost effective model of deployment, integration and management. There’s also a strong desire to empower the user community with tools that are highly configurable and usable without requiring ongoing IT resources to develop custom code and extensions. And, lastly, IT continues to seek solutions that can solve multiple problems across the business to gain the greatest leverage possible from their investment.
These and other trends are leading to a strong rate of adoption for on-demand/software as a service (SaaS) solutions. The new paradigm for enterprise supply chain solutions is to deliver them as on-demand services that can be rapidly deployed, solve multiple supply chain problems across the organization and empower users to rapidly solve business problems by leveraging a single tool.
I’ve been surprised at the number of companies aggressively seeking on-demand solutions and view the fact that we deliver our solution as a service as a key advantage in the evaluation process – validatintg the pressures noted above. This has been across a variety of industries, including many businesses that you might initially think would shy away from such a service for a variety of reasons. But, the reality is that the technology has evolved to the point that such a service works and meets the needs of both the line-of-business and IT executives.