Comments on: Regaining control: improving visibility into and decision-making of outsourcing relationships http://blog.kinaxis.com/2009/10/regaining-control-improving-visibility-into-and-decision-making-of-outsourcing-relationships/ Tue, 07 Feb 2012 20:48:00 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: contact center Philippines http://blog.kinaxis.com/2009/10/regaining-control-improving-visibility-into-and-decision-making-of-outsourcing-relationships/comment-page-1/#comment-11015 contact center Philippines Thu, 03 Jun 2010 17:04:04 +0000 http://blog.kinaxis.com/?p=2310#comment-11015 I agree with a lot of your points. I think that companies should be given the responsibility to oversee outsourcing operations; it is, after all, their head on the chopping block if something goes wrong. I do, however, think that it is also necessary to allow outsourcing companies to be free to incorporate some of their practices to the ones that you teach them. If this happens, employees may feel more comfortable, and their performance will improve. I agree with a lot of your points. I think that companies should be given the responsibility to oversee outsourcing operations; it is, after all, their head on the chopping block if something goes wrong. I do, however, think that it is also necessary to allow outsourcing companies to be free to incorporate some of their practices to the ones that you teach them. If this happens, employees may feel more comfortable, and their performance will improve.

]]> By: Trevor Miles http://blog.kinaxis.com/2009/10/regaining-control-improving-visibility-into-and-decision-making-of-outsourcing-relationships/comment-page-1/#comment-4297 Trevor Miles Fri, 16 Oct 2009 17:57:57 +0000 http://blog.kinaxis.com/?p=2310#comment-4297 Ron, you are absolute correct. Without good internal collaboration between the internal partners, external collaboration will bring little added benefit. Our experience is that as companies have outsourced, in other words they are doing less internally, they have treated the outsourced process very much as one would treat a supplier of commodity items, at arms length. Clearly there needs to be some seperation between organizations, but close ties with key suppliers is crucial from an operational perspective. Regards Trevor Miles Kinaxis Ron, you are absolute correct. Without good internal collaboration between the internal partners, external collaboration will bring little added benefit. Our experience is that as companies have outsourced, in other words they are doing less internally, they have treated the outsourced process very much as one would treat a supplier of commodity items, at arms length. Clearly there needs to be some seperation between organizations, but close ties with key suppliers is crucial from an operational perspective.
Regards
Trevor Miles
Kinaxis

]]> By: Ron Freiberg http://blog.kinaxis.com/2009/10/regaining-control-improving-visibility-into-and-decision-making-of-outsourcing-relationships/comment-page-1/#comment-4296 Ron Freiberg Fri, 16 Oct 2009 14:46:39 +0000 http://blog.kinaxis.com/?p=2310#comment-4296 Mr. Verstraete and Miles state express their solutions quite well and I would pretty much agree with their advice. The one other item that I could suggest, would be to insure that the same collaboration that takes place externally also takes place internally at Glaask. Undoubtedly, over a period of time with extreme corporate growth many other departments, i.e. Engineering, Quality, Manufacturing, and even Sales may have taken ownership of parts of the supply chain as they have tried to develop and manage their piece of the pie leaving the supply manager with all the control responsibility for a fractal supply chain and little ability to control it. Hence it is very important for internal partners to understand what you are trying to do and why and as well, for them to agree and take some ownership in the clean up process. Mr. Verstraete and Miles state express their solutions quite well and I would pretty much agree with their advice.

The one other item that I could suggest, would be to insure that the same collaboration that takes place externally also takes place internally at Glaask. Undoubtedly, over a period of time with extreme corporate growth many other departments, i.e. Engineering, Quality, Manufacturing, and even Sales may have taken ownership of parts of the supply chain as they have tried to develop and manage their piece of the pie leaving the supply manager with all the control responsibility for a fractal supply chain and little ability to control it. Hence it is very important for internal partners to understand what you are trying to do and why and as well, for them to agree and take some ownership in the clean up process.

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