In a LinkedIn group recently, I had someone question one of my blog posts challenging an ERP vendor. He said he wasn’t interested in a vendor criticizing another vendor in that forum. I completely respect that opinion. Point taken.
But my goal was to weigh in on what appears to be a growing industry discussion on the frustrations with big ERP vendors. I believe people need to raise the issue and voice their concerns in multiple ways and forums. Take for example this blog post http://advice.cio.com/thomas_wailgum/bringing_down_the_house_of_enterprise_software, where Thomas Wailgum says:
Large software vendors are, essentially, casino owners. They make the chips. They make the rules of the game. And as much as they talk about “taking care of the customer,” they know the odds are so heavily tilted in their favor that they’re always going to win. When their customers win, the vendors win. But when their customers lose, the vendors still win. Unfortunately, there aren’t enough voices in the business world saying: “That’s not right, or fair, or logical.”
I personally agree. What do the other voices out there say?
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Tags: Enterprise resource planning (ERP)
Posted in CEO viewpoint, Products
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If we are still living in a world where no one gets fired for buying IBM (or in this case a well-known ERP vendor) then shame on us…CIO’s are big boys, and if they and their team are not capable of assessing the right enabling capabilities to support the well-defined and documented corporate work processes, then they get what they deserve. But how often are the work processes defined after the CIO has made his decision….???