http://blog.kinaxis.com/2009/11/is-there-a-double-standard-when-it-comes-to-communicating-with-outsourcing-partners-vs-internal-operations/ Wed, 28 Jul 2010 00:44:16 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://blog.kinaxis.com/2009/11/is-there-a-double-standard-when-it-comes-to-communicating-with-outsourcing-partners-vs-internal-operations/comment-page-1/#comment-11012 KPO India Thu, 03 Jun 2010 16:57:13 +0000 http://blog.kinaxis.com/?p=2379#comment-11012 I think that it's fine to keep some things confidential; after all, you are only outsourcing data processes and not the company's entire inner workings. However, there still need to be a certain level of trust if you want them to produce the type of quality you expect in your work. You may not have to divulge your company's secrets, but you do need to offer some information that makes your business successful so that they can incorporate that into how they do their jobs. I think that it’s fine to keep some things confidential; after all, you are only outsourcing data processes and not the company’s entire inner workings. However, there still need to be a certain level of trust if you want them to produce the type of quality you expect in your work. You may not have to divulge your company’s secrets, but you do need to offer some information that makes your business successful so that they can incorporate that into how they do their jobs.

]]> http://blog.kinaxis.com/2009/11/is-there-a-double-standard-when-it-comes-to-communicating-with-outsourcing-partners-vs-internal-operations/comment-page-1/#comment-4403 Ron Freiberg Tue, 10 Nov 2009 19:14:48 +0000 http://blog.kinaxis.com/?p=2379#comment-4403 There is certainly a double standard regarding how much information companies are willing to share with outsourcing or supply partners. Much of this is due to not wanting to give up what might be deemed as trade secrets, proprietary processing or business develepmental secrets. As well there may be an assumption that a supplier should know what he doesn't know and no one thinks to ask the question. Many companies want or need to outsource for cost or capacity reasons but are just plain not willing to share the information and competitive knowledge to get things done right. The simple solution is a "supply agreement" that covers a whole lot more than just a purchase order when it come to confidentiality of information, how disputes are to be handled, the expectations of both parties and how deep in the supply chain those expectations go. There is certainly a double standard regarding how much information companies are willing to share with outsourcing or supply partners. Much of this is due to not wanting to give up what might be deemed as trade secrets, proprietary processing or business develepmental secrets. As well there may be an assumption that a supplier should know what he doesn’t know and no one thinks to ask the question. Many companies want or need to outsource for cost or capacity reasons but are just plain not willing to share the information and competitive knowledge to get things done right. The simple solution is a “supply agreement” that covers a whole lot more than just a purchase order when it come to confidentiality of information, how disputes are to be handled, the expectations of both parties and how deep in the supply chain those expectations go.

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