VoC Part 1: Kinaxus users say, single product with multiple supply chain functions
We recently completed a survey project with TechValidate – a software service provider that is used to collect and produce third party verified customer content.
Over the last few weeks we began to see the results come together from over 150 customer survey responses and now we would like to share it with our readers! Every Friday for the next few weeks, we will feature real-world experiences and testimonials of verified users of Kinaxis RapidResponse.
In this series, we will explore the following topics:
Voice of the customer part 1: Supply Chain Flexibility
Voice of the customer part 2: Supply Chain Visibility
Voice of the customer part 3: Supply Chain Planning
Voice of the customer part 4: What-if Analysis
Voice of the customer Part 5: Response Management
Voice of the customer part 6: Alternative Technologies
Voice of the customer part 7: Competitive Advantage
If you are eager to check out all the results, simply go to our TechValidate page. If you wish to use or share any of the content we’ve published to-date, click on the asset you wish to use and then select the download button to save. You can also choose the share button to distribute through various social media channels.
First up, we asked what supply chain functions do you use RapidResponse for and why did you select it over alternatives? As you can see, this proves our one to many value proposition – our customers use RapidResponse to support many different processes, and more than one of them within any given organization.
- Voice of the Customer: 70% surveyed improved response rates by 60% or more!
- More than half surveyed chose RapidResponse over SAP and custom solutions
- VoC Part 2: 89% surveyed improved visibility in their supply chain!
- VoC Part 3: 94% surveyed use Kinaxis to improve planning cycles with significant results!
- VoC: 89% surveyed rate Kinaxis what-if scenario analysis as 4/5 or higher!