Posts tagged as 'Customer'

Your supply chain is costing you money – Reason #10 Failure to adequately train your supply chain planning staff

JohnWesterveld

Supply chain career pathOver the years, working for and with numerous manufacturing companies, I’ve seen many supply chain practices that cost companies money. Over the next several weeks, I’ll outline these issues and discuss some ideas around how to avoid these practices. You can find the previous posts here:

Reason #10: Failure to adequately train your supply chain planning staff

When you think about it, your supply chain planning team is responsible for making decisions that can impact millions of dollars. A bad decision can result in missed orders, significant inventory, or scrapped materials.

Yet, when you look at the background of many supply chain planning workers, you’ll find a huge variation in education and experience. From people with a basic education that worked their way up from the shop floor, to people with engineering degrees that fell into supply chain planning, to business majors who have never been to the factory floor, to recent graduates with a supply chain planning background, but don’t have real-life experience on how manufacturing and supply chains work.

Having worked with a cross section of these people, I’ve seen the very best and the very worst. The very best include people that not only understand supply chain from end-to-end, but can also come up with creative solutions beyond what the typical supply chain education can prepare you for.

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Your supply chain is costing you money – Reason #7 Making decisions based on bad data (supply chain data accuracy)

JohnWesterveld

English: Book shelf

Over the years, working for and with numerous manufacturing companies, I’ve seen many supply chain practices that cost companies money. Over the next several weeks, I’ll outline these issues and discuss some ideas around how to avoid these practices. You can find the previous posts here:

Making decisions based on bad data (supply chain data accuracy)

I went into a store the other day. I’d driven an hour to get there. I went to that particular store because their web site confirmed that they had 12 units on hand of the thing I was looking for. When I got there and went looking, I couldn’t find it… the slot was there but there was nothing on the shelves. I found someone from the store and asked about my item. Yes, the computer shows they had 12 units on hand. They went looking at the shelf the computer said the item was on (the one I just checked). Not there. They looked in the back. Nope, nothing. They searched the shelves around where the item was supposed to be. Nowhere to be found. “I’m sorry sir. It looks like the computer made a mistake…we don’t have any”. Hmmm… So I went back home and ordered it from Amazon.

A couple things struck me about that interaction. Having wasted time going to that store, I’d be less inclined to use that store in the future – at least I’d be much less likely to trust their website’s inventory. The second is that it likely wasn’t the computer that made a mistake, it was a mistake made by a person or process somewhere along the way. And finally the same types of mistakes and process failings that resulted in my wasted trip occur all the time in supply chain. In addition to losing customers like me, those mistakes result in bad data that cost manufacturing companies millions of dollars.

Bad data in supply chain seems like it should be a minor thing. I mean, it’s just numbers right? Let’s look at some typical supply chain data errors and think about the potential costs;

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Industrial manufacturing supply chain success story: Satisfying profitability and customer expectations

MelissaClow
  • by Melissa Clow
  • Published

Today, we want to feature a couple of case studies from our industrial manufacturing customers. We know that industrial manufacturing typically operate relatively low-volume, non-commodity businesses, this doesn’t prevent them from having demanding customers or complex supply chains. Increasing outsourcing…faster order delivery expectations…rising commodity costs: The result is a situation where profitability and customer expectations are often at odds.

To thrive in today’s environment, industrial manufacturers need to shift from a role of controlling all aspects of manufacturing, to one of coordinating activities, with in-depth input and interaction with customers and suppliers.

We want to share how these companies have turned to Kinaxis to help them face these challenges head on and are seeing breakthroughs in operations performance as a result.

enterprise industrial manufacturing supply chain case study

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High-tech supply chain success story: Supply chain visibility is at the core

MelissaClow
  • by Melissa Clow
  • Published

Today, we want to feature several case studies from our high-tech customers. We know that high-tech/electronics manufacturers are faced with a need to innovate to satisfy ever changing customer requirements while reducing costs, largely through the outsourcing of manufacturing. And delivering to customer expectations while coordinating the extended supply chain in an environment of constant change, is challenging.

We want to share how these high-tech/electronics industry have turned to Kinaxis to help them face these challenges head on and are seeing breakthroughs in operations performance as a result.

High-Tech customer testimonials.

high tech supply chain visibility

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Supply chain success story: Pharmaceutical customer significantly improves inventory management

MelissaClow
  • by Melissa Clow
  • Published

Today, we want to feature a case study of one of our pharmaceutical customer’s supply chain. We know Life Science companies are faced with fragmented demand chains with varying regulatory requirements as well as an aging product portfolio …leading to reduced margins. Increasingly, these bio-tech/pharmaceutical companies are turning to third party operators at all levels of the supply chain to reduce costs, satisfy local demand, and enhance capacity flexibility. Because of this, Life Sciences companies are adopting process improvements and new technologies targeted at removing business “silos,” improving collaboration, and increasing productivity.

We want to share the success of one global pharmaceutical customer and how they are facing these challenges head on and seeing breakthroughs in operations performance…

Supply chain success story Pharmaceutical customer significantly improves inventory management

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96% use RapidResponse to help improve inventory management in their supply chain

MelissaClow
  • by Melissa Clow
  • Published

We asked our customers, what operational benefits they were now seeing in their supply chain operation, what were the process? Check out a few examples of how RapidResponse is enabling our customers to make better, faster decisions, thereby increasing financial and process efficiencies across the enterprise to gain a competitive advantage.

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More than half surveyed chose RapidResponse over SAP and custom solutions

MelissaClow

We asked our customers, what alternative technology did you use or evaluate when your were looking for a supply chain management solution? And, how does it compare to competitive solutions? From our results, it is clear that investing in a patchwork approach for integrated demand and supply chain management is a gamble, at best, and the industry as a whole is questioning the merit of ERP supply chain suites. With a growing focus on sales and operations planning (S&OP) as a means to ensuring agility, alignment and adaptability, the limitations of ERP systems and their associated modules are becoming very apparent.

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Is Your Order Process Costing You Customers and Money?

JohnWesterveld

It’s just after lunch on a Friday afternoon. The phone rings.  It’s a company you’ve been trying to turn into a customer for years. They have a big order with your competition that they can’t get in on time and have decided to give you a try. The problem is – they need the order […]

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