We have had a couple of posts recently about implementation best practices (here and here) so the topic of the latest APICS Extra article I received via email caught my attention (Achieving Successful ERP Implementation After the Go-Live: APICS Extra Vol. 4 | No. 8 | August 26, 2009). It also has some great take-aways that are important for any consultant, project manager or ERP implementation member to know.
What goals should we adhere to in order to ensure success after go-live? Too often, so much focus is spent on ensuring an ERP implementation project is delivered on time and on budget, team members (and management) lose sight of the importance of how progress is made and issues are dealt with post go-live. Everyone in the organization wants to be re-assured that the dollars spent and time expended (often in the millions and thousands respectively) to get a new system up and running was worth the effort and that once go-live is achieved, the momentum remains to progress and close out issues that arise in a timely and effective manner. But we all know that there are never any issues once a project goes live, right?
Here is the list of goals that were cited (see the article for full descriptions). Whether a seasoned project veteran or a newbie to projects, it is great food for thought as you embark on your next ERP Implementation project.
Key team members must be able to achieve the following goals:
- Maintain a positive attitude.
- Use effective stress management.
- Keep close contact with the user community.
- Eliminate the use of parallel systems.
- Employ easy and effective escalation and issue reporting.
- Choose correct problem categorization.
- Be flexible, open, and prompt when responding to change.
- Have strong configuration management.
- Develop an effective knowledgebase and learning loop.
- Apply appropriate training.