During my travels around the world it is common to find failed implementations of supply chain suites which resulted in software, maintenance, and consulting costs much greater than $20 million. Worst yet, it took many years to figure out these projects were doomed to fail. One executive used the term “fraud.” In the broadest sense, a fraud is an intentional deception made for personal gain or to damage another individual. Regardless of the words used to characterize these situations, no company should have to invest this kind of money or time to realize something will not work for their business.
Selling suites of software is great for software vendors, but is bad (at best) for the customer. Take a look around and see how many software modules are focused on fixing “symptoms” of much larger business challenges. It is my belief the vendors should be forced to offer customers affordable on-demand services which address significant underlying business challenges like Revenue at Risk. These services should not require tens of millions of IT dollars or never ending implementation cycles.
What have been your experiences?