Let’s Talk Certification


A group of Kinaxis employees working on certification exams.By way of introduction, I am Joe Cannata, Kinaxis’ Certification Director. For the past several months, I have had the privilege to work with the broader Knowledge Services team and others across Kinaxis on designing a Certification Program which we are proud to begin rolling out today! This program is an important one because it marks a pivotal point in the company’s growth and maturity, and demonstrates the presence and authority of Kinaxis RapidResponse in the market as a leading and long-standing solution.

Before I get into the details, let me tell you that while working on this initiative, I came to the realization that developing the certification process is quite analogous to the supply chain. Start with concepts being tested, these are the raw materials. The raw materials are then processed into an exam blueprint, which breaks the concepts into major topics, and specific objectives for each topic. Resources and documentation are collected to use for creating the exam items. This is equivalent to the supplier phase. Using the blueprint like a bill of materials, the exam is manufactured using all of the concepts, translated into specific questions, or items, that complete the blueprint. Extensive QA is performed on each of the exam items before going into production. A final review is made before the exam is deemed ready. The completed, packaged exam is then sent on to a test delivery partner (the distributor) for distribution to our customers, partners and employees (the consumers) worldwide. With some exams being offered at proctored testing centers, those would be the retailers in this analogy. Even everyday products, such as exams, have supply chains, and yes, even some of the same supply chain issues.

At KinectED, our annual knowledge sharing event for Kinaxis employees and partners, we officially announced the launch of our new Kinaxis Certification Program. Now customers, employees and partners will be able to validate their RapidResponse knowledge and expertise. And yes, there will be exams!

Information on the program is available both at www.kinaxis.com/certification, and on a dedicated Kinaxis Certification page in the Supply Chain Expert Community (for registered members). Our community page will have exam study guides and reference material, news and announcements, and a discussion forum.

We’re building this program from the ground up, so we’re starting with offering two exams: Certified RapidResponse Author Level 1 and Certified RapidResponse Administrator Level 1. We’ll be sure to let everyone know when future exams are announced.

We recently created the RapidResponse Author Level 1 exam in a workshop held in Ottawa. The talented exam developers in this photo, from left to right are: Yanick Lavoie, Palvashah Durrani, Sebastien Dovan, Paul Rachniowski, Brigitte Benard, Patti Vanderscheer, Emily Fisk, Jim Wood, Taunya MacDonald and Bill Mahoney. This group brings years of experience from all facets of Kinaxis. They are the brains and the manufacturers of the exam.


I was proud to be able to lead the group and direct them to scope, then write the exam questions. It is a long and tiring process, and for their efforts, this group will be a part of Kinaxis history, as the first recipients of a credential, Certified RapidResponse Author Level 1, from the new Kinaxis Certification Program.

Many times the exam developers say it is harder to build an exam than it is to take and pass it. In this second photo you see them at work, collaborating and validating their ideas, and smiling for the camera as well.

We look forward to offering a world-class certification program that is fair, challenging, and one that will provide competitive advantages to both the participants and Kinaxis.


Joe joined Kinaxis in July of 2015 as our Certification Director, coming to us with 15 years of experience in architecting and running formal certification programs. Joe holds a Masters of Applied Science in Computing from the State University of New York at Stony Brook. He currently resides in the north Atlanta suburbs.

More blog posts by Joe Cannata

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