Big Ideas in Supply Chain | Keysight Technologies: Risk recovery after a natural disaster


Big Ideas In Supply Chain - Video SeriesImagine that three natural disasters hit your global supply chain within three years. For Keysight Technologies, this isn’t a hypothetical scenario. Between 2015 and 2016, earthquakes in Japan and explosions at a container storage station in China affected parts of the company’s supply chain. Then in 2017, the Tubbs wildfire burned down two structures at the company’s headquarters and damaged others.

What could have been a series of business fiascos was not. The company had continuity and disaster recovery plans in place, and supply chain employees routinely ran drills to prepare for potential issues.

Despite this, the wildfires were a supply chain manager’s nightmare. A factory that was the sole source of one of Keysight Technologies’ products had been damaged in the blaze. Failure to quickly restore operations would mean unhappy customers and lost revenues.

“Plans are great. Simulations help. Execution is important. But as Mike Tyson once said, ‘Everyone has a plan until they get hit in the mouth.’”

But the worst possible outcome never happened. Within a week, Keysight Technologies’ had leveraged Kinaxis® RapidResponse® capabilities to monitor their supply chain and meet customer commitments.

Watch "Keysight Technologies: Risk Management in RapidResponse(r)"

Learn how Jason Wisler (Technology Supply Chain Manager), Ethan Hunt (NPI Supply Chain Engineering Manager) and Hock Seng Oh (Supply Chain Governance Manager):

  • Diverted raw materials to other sites
  • Ran fast-paced simulations to determine the impacts to 11,000 components and more than 600,000 unique items across ten sites
  • Avoided a single customer order cancellation using a cross-function priority escalation process

After you’ve heard their story, check out the other video in our Big Ideas in Supply Chain series, Atul Tandon: A Practical Approach to the Digital Supply Chain.

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Sarah draws on her experience as an editor, data journalist and consultant to create blog posts and online content for Kinaxis. Before joining the team in 2019, she developed communications strategies for nonprofits, associations and Fortune 500 companies in Washington, D.C. Most recently, she was Insights Editor for the creative and consulting division of The Atlantic, where she created content strategy and audience growth tactics based on the publisher’s most influential journalism. She has also worked for groups like National Journal, Investigative Reporters and Editors, and the Sunlight Foundation. She has an MA in Journalism from the University of Missouri and a BA in Psychology from the University of Oklahoma.

More blog posts by Sarah Harkins